Warranty Policy
WARRANTY.
Welcome to the BRONC Tattoo Machine and Tattoo Products Warranty policy page. We attach great importance to customers' use experience and product quality after purchase. In order to ensure customers' rights and interests, we provide the following quality assurance policies:
Period of warranty
Our product warranty period is one year from the date the customer receives the product. During the warranty period, if your goods appear non-human damage, failure or quality problems, we will provide you with the corresponding service support.
Motor: One year warranty
Battery: Six months warranty
Spare parts: Three months warranty
Content of quality assurance service
During the warranty period, if there are any quality problems with your products, we will provide the following services:
Free repair: We will provide free repair service for goods damaged, broken down or quality problems caused by production.
Free replacement: For quality problems caused by production, we will provide free replacement service.
Free return: If we are unable to provide the appropriate repair or replacement service, we will accept your return application with a full refund (excluding shipping).
Our warranty policy covers all manufacturing and material defects in BRONC Tattoo machines and tattoo supplies. During the warranty period, if there is a quality problem with the product you purchased, we will provide repair or replacement service according to the following standards:
You will need to provide a purchase certificate and warranty card to prove that the product is within the warranty period and complies with the warranty policy.
If there is a quality problem, you can contact us through our customer service email or telephone, our customer service representative will provide you with detailed instructions.
If the quality problem is caused by manufacturing defect or material defect, we will provide you with free repair or replacement service. If the product cannot be repaired or replaced, we will provide you with a full refund. (excluding freight)
We do not provide warranty service if damage or problems are caused by improper use or maintenance. In this case, we will advise you on the use and maintenance of the product.
In order to ensure your rights and interests, we will do our best to ensure the timeliness and effectiveness of the warranty service. During the warranty service, you can keep in touch with us at any time to ensure that your problem is properly solved.
Special reminder
In order to ensure the effectiveness of quality assurance services and the rights and interests of customers, please carefully read the product description and quality assurance card when purchasing products, and keep the purchase proof. If you find any quality problems with your products, please contact our customer service representative in time, so that we can provide you with timely quality assurance services.
Our quality assurance policies are subject to change due to regulatory, regulatory or market conditions. If our warranty policy changes, we will update it on the website and announce it.
Thank you for your choice of BRONC Tattoo machine and tattoo supplies, we will continue to strive to provide you with the best quality products and services.
