Frequently Asked Questions
Welcome to our FAQ section where we address common queries about shipping, payment information, and after-sales service. If you have additional questions, feel free to reach out to us at sale@bronctattoo.com
Shipping
Q: How fast does Bronc process orders and shipments?
A: Bronc orders are usually processed within 24 hours, and delivery times vary depending on the customer's location.
Q: How long will you receive the parcel?
A: Estimated delivery time is 4-10 business days.
Q: Under what circumstances will we have delayed delivery?
A: 1. The address, zip code, phone number, room number, and other information filled in by customers will be contacted by the courier to refill the information because the courier cannot identify the information.
2. If the product is out of stock, we will delay the delivery and inform customers in advance.
3. There are irresistible external factors around the world; we will delay delivery and inform customers in advance.
Q: How about shipping methods?
A: We offer DHL Delivery and Standard Freight. Orders over $200 get free shipping.
Payment Information
Q: What should I do if I can't place an order?
A: Please feel free to contact us through the website’s mailbox and the Contact page. We will assist you with the issue. If there is a problem with your PayPal account, please contact PayPal. If there is a problem with bank transfer, please contact your local bank.
About After Sales Service
Q: How can we fix it when there is a quality problem with our items within the guarantee?
A: We provide free machine repair and maintenance for our products within the warranty period. For more information, click here
Q: How long is the warranty of Bronc Tattoo?
A: The warranty period is 12 months when you place your order. For more information, click here.
Q: What about after-sales problems beyond the warranty period?
A: We provide repair services to customers worldwide, regardless of whether they are within the warranty period.
During the warranty period, we take more responsibilities. After the warranty period, we provide services and charge fees appropriately.
For products beyond the warranty period, we charge a small manual fee. If parts need replacement, we charge the cost of the parts after notifying the customer in advance.
We evaluate whether parts need replacement and repair together. Customers beyond the warranty period need to pay the cost of express delivery. For more information, click here.
If you have any other questions, please contact us at sale@bronctattoo.com.